CUSTOMER INFORMATION

Returns & refunds

30-day return window

You may request a return within 30 days of purchase. Items must be unused, undamaged, in the condition received and in their original manufacturer’s packaging. Keep your proof of purchase.

How to request a return

Email info@rr-electronicstore.com with your order number, the product name and the reason for return. Include photographs for damaged or defective items. Contact us for return instructions and the correct return address before sending a machine back.

Return costs

Customers are responsible for return shipping costs. Shipping charges, where charged, are non-refundable. Free outbound US shipping does not mean free return shipping. Use a trackable service and consider insurance for valuable equipment.

Damaged or defective items

Our existing damaged or defective return window is 90 days from purchase. Contact us with proof of purchase and details of the fault or damage so that we can provide return instructions. Keep the original packaging.

Pre-order cancellations

A pre-order may be cancelled for a full refund within 30 days of purchase if it has not shipped. Once shipped, the standard return conditions apply. Deck protectors are non-returnable under our existing policy.

Refund processing

We inspect returned items and notify you of the outcome. Approved refunds are issued to the original payment method. Allow up to two weeks after receipt and inspection for processing; your payment provider may require additional posting time. Altered or modified products are not eligible under the standard return policy.